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JOHNSON’S® Baby Soft Wash

1 2 3 4 5 1.09 out of 5 stars

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Pioneering Safety and Science in Baby Care

Learn about the rigorous testing, expertise and care which goes into each and every JOHNSON’S® Baby product. JOHNSON'S® pioneering safety and science in baby care for over 125 years, now and forever.

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22 reviews 0% recommend this product Write a Review

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1 - 8 of 22 Reviews
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Rating: 
1 2 3 4 5
Submission Date: 
6 days 4 hours ago

Johnson's your products have gone downhill the new soft wash is awful like the new baby lotion please bring back the originals !

Review Text: 
Nothing good to say about this product just negative its awful so is the packaging please bring back your original products the new ones are tacky looking
Nickname: 
Sue063
Location: 
Chester
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Rating: 
1 2 3 4 5
Submission Date: 
2 weeks 5 days ago

Why oh why did you change it?

Review Text: 
Have been using the original baby soft wash for years and it was great for my sensitive skin, but now you have changed it my skin is dry and itchy, why would you change a product that is used for babies to something that causes skin irritation. Please Please bring back the original formula from reviews I have read it is not only me Who is suffering from the change.
Nickname: 
ItchySue1
Location: 
Basildon Essex
Client Responses: 
Response from Johnson and Johnson, Veronica, Johnson's® Baby Team  2 weeks 4 days ago
Thank you for submitting this review as your feedback is very important to us. We have sent a message to you by email in order to look into your comments further.
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Rating: 
1 2 3 4 5
Submission Date: 
6 months 5 hours ago

Bring back the old wash

Review Text: 
So disappointed that Johnson’s have changed this product for the worse. To get any sort of lather you have to use a copious amount of product directly onto skin and not suitable for a relaxing bath as there are no bubbles. Skin does not feel washed, feels like I’ve washed in plain water. The previous soft wash was the only product of Johnson’s suitable for my skin as I have very dry skin as does my son. I much preferred the scent strength of the old soft wash. I will definitely not be purchasing this product again, rather pay more for a different brand.
Nickname: 
SCHA
Location: 
Coventry
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Rating: 
1 2 3 4 5
Submission Date: 
6 months 2 weeks ago

Very disappointed with the new body wash

Review Text: 
I have used the original body wash for over 20 years and it really helped with my dry skin, now changing to this new one it as left me feeling itchy and my skin dry, it’s not as creamy as the original one.
Nickname: 
Veronica1985
Location: 
Liverpool
Client Responses: 
Response from Johnson and Johnson, Yulia, Johnson's® Baby Team  6 months 1 week ago
Thank you for submitting this review as your feedback is very important to us. We have sent a message to you by email in order to look into your comments further.
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Rating: 
1 2 3 4 5
Submission Date: 
6 months 3 weeks ago

Worst Update to a Product Ever

Review Text: 
Similarly to other reviewers I used the original product for years, possibly even a decade by now due to sensitive skin. And for the past months I've been scouring discount stores to get hold of the older bottles. Both the bottle design (super super awkward to use in the shower now as you need two hands to dispense and one to catch the product) and the contents are truly awful. Please please bring back the original. Even if it was a separate line of 'softwash original' I got a 3rd of the way through one of these new bottles before just giving up and binning it.
Nickname: 
trailstar
Location: 
Warrington, Cheshire
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Rating: 
1 2 3 4 5
Submission Date: 
7 months 3 days ago

Poor quality

Review Text: 
What have you done to this product!? It used to lather so well, was thick & smelled AMAZING. Now its just some shimmery cheap smelling, foamless crap. I got 2 bottles on a deal at my local supermarket. I now have almost 1000mls of this useless stuff to use. My skin is no way near as soft, no lather, no smell. Pump bottles are crap to use too. Ruined a once gorgeous body wash. Won't be using again, will never recommend.
Nickname: 
Wophie
Location: 
Uk
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Rating: 
1 2 3 4 5
Submission Date: 
10 months 4 days ago

Why oh why !!

Review Text: 
I have always used soft wash but this new formula is not as good and dried my skin, I have had to hunt high and low to find the old version which is so much nicer and creamier. Why change something that was perfect.
Nickname: 
RexyLou
Location: 
Shropshire
Client Responses: 
Response from Johnson and Johnson, Anne Marie, Johnson's® Baby 10 months 3 days ago
Thank you for submitting this review as your feedback is very important to us. We have sent a message to you by email in order to assist you further.
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Rating: 
1 2 3 4 5
Submission Date: 
10 months 1 week ago

Terrible Replacement

Review Text: 
My husband has been using the Softwash for years as he has very dry skin and found it was the only product that suited him. The new pump dispenser is a terrible design and hard to operate and the product itself is of no use to him anymore. The previous one was very thick and creamy and all this one does is leave him with dry itchy skin. My daughter is having the same problems with my Grandson and is gutted that this product has been modified. Why change something that works?
Nickname: 
Suky58
Location: 
Devon
Client Responses: 
Response from Johnson and Johnson, Tom, Clean&Clear® Team 10 months 6 days ago
Thank you for submitting this review as your feedback is very important to us. We have sent a message to you by email in order to look into your comments further.
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